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Royal Furniture Corporate Office
930 S White Station Rd
Memphis, TN 38117
901-527-6407
Royal Furniture - Cordova, TN
1862 North Germantown Parkway
Cordova, TN 38016
(901) 755-1330
Monday - Saturday: 11 am to 7 pm
Sunday: 12pm to 5pm
Royal Furniture - Hoover, AL
1615 Montgomery Hwy South
Birmingham, AL 35216
205-582-2427
Monday - Saturday: 11 am to 7 pm
Sunday: 12pm to 5pm
Royal Furniture - Jackson, TN
2855 US Highway 45 Bypass
Jackson, TN 38305
(731) 660-1460
Monday - Saturday: 11 am to 7 pm
Sunday: 12pm to 5pm
Royal Furniture - Lamar, TN
2700 Lamar Avenue
Memphis, TN 38114
(901) 324-2700
Monday - Saturday: 11 am to 7 pm
Sunday: Closed
Royal Furniture - Memphis Outlet, TN
3715 Hickory Hill Rd.
Memphis, TN 38115
(901) 365-8164
Monday: Closed
Tuesday - Saturday: 11 am to 6 pm
Sunday: Closed
Royal Furniture - Memphis Warehouse, TN
3374 Tranquility Dr
Memphis, TN 38116
(901) 346-1446
Customer pick-up hours (call 1 hour before)
Tuesday - Friday: 1pm to 5pm
Saturday: 10am - 5pm
Royal Furniture - Southaven, MS
6526 Airways Blvd.
Southaven, MS 38671
(662) 349-0725
Monday - Saturday: 11 am to 7 pm
Sunday: 12pm to 5pm
Royal Furniture - Summer, TN
5226 Summer Ave.
Memphis, TN 38122
(901) 525-5300
Monday - Saturday: 11 am to 7 pm
Sunday: 12pm to 5pm
Royal Furniture - Trussville, AL
1620 Gadsden Hwy
Trussville, AL 35235
205-655-1410
Monday - Saturday: 11 am to 7 pm
Sunday: 12pm to 5pm
Royal Furniture - Tuscaloosa, AL
635 Skyland Blvd
Ste. 125
Tuscaloosa, AL 35405
205-771-6250
Monday - Saturday: 11 am to 7 pm
Sunday: 12 pm to 5 pm
Royal Furniture - Whitehaven, TN
4121 Elvis Presley Blvd.
Memphis, TN 38116
(901) 525-4000
Monday - Saturday: 11 am to 7 pm
Sunday: 12 pm to 5 pm
Royal Furniture - Winchester, TN
7200 Winchester Rd.
Memphis, TN 38125
(901) 794-6275
Monday - Saturday: 11 am to 7 pm
Sunday: 12 pm to 5 pm
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SPECIAL ORDERS

Special Order Merchandise is any merchandise that Royal Furniture does not regularly stock in its warehouse but is available for purchase either online or through a store sales associate. This merchandise is not eligible for Royal Furniture’s advertised sales, discounts or promotions.

Special orders are filled by the manufacturer upon customer purchase request and may take 12-48 weeks to arrive. Your sales associate or online orders department will typically be able to update you on the status of your order after two weeks. Due to the nature of special orders, such merchandise is subject to a twenty percent down payment when purchased on financing. Availability of Special Order merchandise is not guaranteed. If for any reason the special-order merchandise is no longer available, Royal Furniture assumes no liability, but will refund the deposit in full.

Cancellation and Return Policy

Special orders are excluded from Royal Furniture’s standard cancellation and return policy.

Special orders must be cancelled within 48 hours of purchase in order to be eligible for a full refund. Please call your purchase location or onlinesales@royalfurniture.com to request to cancel.

In the rare event that Royal Furniture approves a request for cancellation of special order merchandise after the 48-hour cancellation period but before receipt of the merchandise, the customer will incur a 20% restocking fee or forfeit their twenty percent down-payment if financed.

Special Order merchandise is not eligible for return or exchange.

Warranty

Special-order merchandise comes with a standard limited 1-year warranty from the manufacturer. Customers also have the option to buy an extended warranty accident protection plan for an additional fee at the time of purchase, in store only. Please see warranty policies for a complete understanding of coverage details and restrictions.

Customer Service

For questions regarding special order merchandise availability please call a store location, or send us a message with your preferred store location included.

For questions regarding a special order already placed, please call your purchase location. Or, for questions regarding an online purchase:

Email: onlinesales@royalfurniture.com
Hours: Monday – Friday 9:00 a.m. to 6:00 p.m.

For additional assistance not pertaining to merchandise inquiries or order tracking:

Email: customerservice@royalfurniture.com
Hours: Tuesday - Saturday 8:00 a.m. to 5:00 p.m.



POLICIES

Warranty: Most special-order merchandise will include a standard manufacturer limited warranty. Customers also have the option to buy an extended warranty for an additional fee at the time of purchase. Please see warranty policies for a complete understanding of coverage details and restrictions.

Down Payment: Special Orders purchased with financing will be subject to a twenty percent down-payment.

Cancellation: Special orders may be cancelled for a full refund within 48 hours of purchase. Please call your purchase location or email onlinesales@royalfurniture.com to cancel. In the rare event that Royal Furniture approves a request for cancellation of special order merchandise after the 48-hour cancellation period but before receipt of the merchandise, the customer will incur a 20% restocking fee or forfeit their twenty percent down-payment if financed.

Returns: Special Orders are excluded from Royal Furniture’s standard refund and exchange policy. Special Orders are not eligible for return or exchange.