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WARRANTY

STANDARD WARRANTY COVERAGE

Royal is proud of the quality we offer our customers. However, if there is a problem, the manufacturer typically covers its product for one year from the date of purchase. To request service on damaged or defective merchandise, please contact the customer service department for your location.

Royal Furniture warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use for a period of one (1) year following the date of original delivery or pick-up. Damage must be reported within five (5) days of occurrence at the original delivery address to be considered eligible under the warranty guidelines. If Royal Furniture determines that merchandise is defective under manufacture guidelines, Royal Furniture will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by the manufacture guidelines, Royal Furniture may issue the reselection of a new item of equal or lesser value to the original purchase price of the defective item. Furniture rated for residential use has a warranty for residential use only. If Royal determines that damage is due to customer abuse, the warranty is nullified.

For warranties to apply, all accounts with Royal Furniture must be current to receive service. Items requiring service may be scheduled and repaired by a third party.

MANUFACTURER WARRANTY

Most manufacturer warranties cover against damage and defect for one year from the purchase date. The following issues are typically covered by the manufacturer warranty.

Bedroom, Occasional Pieces, and Dining:
One year on veneer and laminated finishes, hardware, rails, and wood construction.
Mirror or glass damage reported within three days of delivery.
Contact Royal Furniture customer service to report damage or defect.

Upholstery and Leather:
One year on reclining and sleeper mechanisms, swivel chair bases, wood frame, cover seam slippage, cracking, and fraying.
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and not be considered a loss of resiliency or a material manufacturing defect.
Contact Royal Furniture customer service to report damage or defect.

Bedding:
We will strictly adhere to manufacturer's warranty.
Contact Royal Furniture customer service to report damage or defect. Please note, due to Southerland and Serta’s policies, the warranty is void when the sleep set, even if defective, is in an unsanitary condition (due to bodily fluid, stains or soiling, infestation or abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials.

Accessories:
Thirty-day warranty against manufacturer's defects.
Contact Royal Furniture customer service to report damage or defect.

Rugs:
We will strictly adhere to manufacturer's warranty.
Contact Royal Furniture customer service to report damage or defect.

Appliances:
Within the first year, please contact the manufacturer of the appliance with the model and serial number.

EXTENDED WARRANTY

Furniture Care Protection
Furniture Care Protection is a third-party warranty company offering a 4-Year extended warranty available for purchase with your new furniture. With this 4-Year Protection Plan, your furniture is covered against accidental stains and damage from most single incidents, such as a spill, puncture mark or pet stain. Please refer to your Furniture Care Protection Service Contract for detailed coverage information.

Furniture Care Protection may provide professional stain removal, repair advice and/or products to aid in the cleaning or repair of the stained or damaged area or item(s) under its extended warranty. If the stain or damage persists, Furniture Care Protection may arrange for a no charge in-home service by a professional technician. Depending on Furniture Care Protection’s determination, the stained or damaged area or item(s) may be repaired or replaced. Any single part of an item covered under this plan may be replaced a maximum of two times. If it is determined that the affected area or item(s) cannot be repaired or replaced, Furniture Care Protection may elect to issue a reselection for new replacement item(s) equal in value to the original purchase price of the affected item(s). The replacement items will not be covered under this Protection Plan.

If you purchased a warranty for your furniture, please contact Furniture Care Protection directly to file a claim. Claims must be filed within 5 days of the incident causing accidental stain or damage. Please have your original delivery date and the phone number used to make the purchase.

Toll-Free: 888-705-4001
Email: claims@furniturecareprotection.com

Appliance Extended Warranty
Fortegra is a third-party warranty company offering extended warranty coverage past the initial manufacturer warranty. This extended warranty is available for purchase with your new appliances from Royal Furniture.

Toll-Free 800-867-2216
Online: 4repairs.net

Service Saver is a third-party warranty company offering extended warranty coverage past the initial manufacturer warranty. This extended coverage may have been purchased with appliances from Royal Furniture prior to June 2017.

Toll-Free 800-368-9780

FILE A WARRANTY CLAIM

Warranty claims can only be filed on Royal Credit accounts which are current. Merchandise on past-due accounts is not eligible for warranty service. Please make arrangements with your collections representative before filing a claim.

Standard Manufacturer Warranty

Please contact the customer service department for your pruchase location


Memphis & Southaven: 901-346-1446 (option 4)
Jackson, TN: 800-573-9227
Nashville, TN Rivergate: 615-750-9051
Nashville, TN Cool Springs: 615-750-9052
Birmingham, AL Hoover: 205-582-2427
Birmingham, AL Trussville: 205-655-1410

Extended 4-Year Warranty

Furniture Care Protection Claims Department

Toll-Free: 888-705-4001
Email: claims@furniturecareprotection.com

Royal Customer Representative

Phone: 901-346-1446 (option 3)

Appliance Warranty

Manufacturer Warranty (within Year 1)

Toll-Free 800-432-2737

Extended warranty via Fortegra

Toll-Free: 800-867-2216
Online: 4repairs.net

Extended warranty via Service Saver

Toll-Free: 800-368-9780

Bedgear Performance Bedding Warranty

Toll-Free: 800-545-7125
Online: gmwarrantyservices.com
Hours: Monday - Friday 8:30 a.m. to 5:00 p.m.

For additional questions regarding your merchandise warranty coverage:

Email customerservice@royalfurniture.com
Hours: Tuesday - Saturday 8:00 a.m. to 5:00 p.m.
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