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Royal Furniture is proud to offer our customers the largest in stock inventory and White-Glove Delivery around Memphis, Cordova, Winchester, Summer, Whitehaven, Jackson, Southaven, Birmingham, Hoover, Trussville, Tuscaloosa, Montgomery areas.

Royal Furniture delivery truck


Within our service area, White Glove Delivery is available for purchase with your new furniture and/or bedding items from Royal Furniture. Deliveries are completed by Royal’s own full-time delivery staff, within a 20-mile radius of our store locations for a flat fee of $199.99. Delivery may be available outside our standard area, 21 to 100 miles from a store location, for an increased fee of $249.99 to $299.99, depending on distance from the store.

After your purchase is completed, a delivery date is scheduled based on availability of merchandise and appointment times in your zip code.


Ready to schedule your delivery? Simply call your store location or our warehouse dispatch team for Memphis, Jackson and Southaven store locations at 901-346-1446, Tuesday - Saturday 8:00 a.m. to 5:00 p.m. Once your appointment date is scheduled with our dispatch team, the date is verified however the time frame will not be set until the day before your delivery. The day before delivery, you will receive an automated phone call; follow the prompts to confirm your appointment day. Please note that someone 18 years or older must be home and approved to accept delivery.

Purchases on a Royal Credit account may require up to 5 business days for processing before delivery can be scheduled. Appointment requests, even those notated on a purchase ticket, are not guaranteed until the credit application is fully processed; this includes contacting references and confirming proof of income. Purchases made by check require a 10 day hold before the merchandise will be released to scheduling.


Beginning 24 hours prior to your delivery, you will be able to track your appointment below by entering the 10-digit phone number used for the purchase.

Your scheduled stop number, delivery address, and items listed on your order will be available to view. If you spot any mistakes in this order information, please notify our dispatch team at 901-346-1446, as soon as possible.

Please note, there are times that routes may change due to unforeseen events so we encourage you to use this tracking tool periodically to stay updated on the day of your appointment. Our drivers will call ahead (the number listed on the order) an estimated 15-30 minutes before their arrival. To ensure the safety of our drivers, Royal Furniture will determine if they will make deliveries during hazardous weather conditions.


  • Please ensure that someone 18 years or older is home to accept delivery

  • Clear the room(s) where your new furniture will be placed and remove obstacles that might hinder the delivery crew. Our delivery crew is not permitted to move or remove existing furniture

  • Move fragile items to a safe location, away from the path the crew will need take when moving your new furniture

  • Measure doorways, hallways and corners to ensure that your new furniture has a capable path into the room of your choice. If your delivery requires removal of a door, trim or window, please make necessary arrangements in advance. Mismeasurements could result in the inability to complete delivery or requirement of a Delivery Waiver*


Our delivery team will transport your new furniture from the truck into your home, to the precise room you have prepared. There, they will expertly install your new furniture and remove trash and packaging materials.

The delivery fee includes hook-up for appliances to an existing gas or water line and installation of air conditioners by our evening technicians. Our delivery teams do not install any electronics such as televisions. Once delivery and installation are complete, you will be asked to sign a delivery slip stating that you received all purchased items in good condition, and confirming that the delivery is complete to your satisfaction.

Should any issues arise related to delivery, please see Delivery Policies below for customer care instructions.

Shortly after your delivery is completed, you may receive a Text Message Survey asking for your feedback on the experience you’ve had with Royal’s sales and delivery team. We sincerely appreciate you taking a minute to tell us how we’re doing!


We hope that you have a great experience with Royal Furniture but should you need further assistance, we have a dedicated customer care representative available to help.

Warehouse Customer Care 


Office Hours: Tuesday - Saturday 8:00 a.m. to 5:00 p.m.

Corporate Customer Care

Call 901-579-2328 or email

Office Hours: Monday - Friday 9:00 a.m. to 6:00 p.m.


Royal Furniture has locations to serve you in Memphis, Cordova, Winchester, Summer, Whitehaven, Jackson, Southaven, Birmingham, Hoover, Trussville, Tuscaloosa, Montgomery areas.. Our gallery locations are open 7 days a week to assist you. Our Memphis Outlet is open Tuesday - Saturday. You can also conveniently shop online 24-7 at

Cordova Royal Furniture QR Code

Cordova Royal Furniture

1862 N Germantown Pkwy

Cordova TN 38016

(901) 755-1330

Winchester Royal Furniture store QR Code

Winchester Royal Furniture

7200 Winchester Rd.

Memphis TN 38125

(901) 794-6275

Whitehaven Royal Furniture Store QR Code

Whitehaven Royal Furniture

4121 Elvis Presley Blvd.

Memphis TN 38116

(901) 525-4000

Summer Ave Royal Furniture gallery QR Code

Summer Royal Furniture

5226 Summer Ave.

Memphis TN 38122

(901) 525-5300

Lamar Ave Royal Furniture Location

Lamar Royal Furniture

2700 Lamar Ave.

Memphis TN 38114

(901) 324-2700

Southaven MS Royal Furniture store qr code

Southaven Royal Furniture

6526 Airways Blvd.

Southaven MS 38671

(662) 349-0725

Jackson Royal Furniture QR Code

Jackson Royal Furniture

2855 US 45 Bypass

Jackson TN 38305

(731) 660-1460

Hoover Royal Furniture QR Code

Hoover Royal Furniture

1615 Montgomery Hwy S

Birmingham AL 35216

(205) 582-2427

Trussville Birmingham AL Royal Furniture Store QR Code

Trussville Royal Furniture

1620 Gadsden Hwy

Trussville AL 35235

(205) 655-1410

Tuscaloosa, Alabama Royal Furniture gallery QR Code

Tuscaloosa Royal Furniture

635 Skyland Blvd Ste. 125

Tuscaloosa AL 35405

(205) 771-6250

Montgomery Alabama Royal Furniture Location

Montgomery Royal Furniture

7971 Eastchase Pkwy

Montgomery AL 36117

(334) 777-5393

Memphis Royal Furniture Outlet store qr code

Royal Furniture Outlet

3715 Hickory Hill Rd.

Memphis TN 38115

(901) 365-8164


Cancelled or Missed Delivery Appointments:

If you need to cancel or reschedule your appointment, Royal Furniture requests 48 hours’ notice in order to properly pack and re-route our trucks. On the day of delivery, our drivers typically call ahead (to the number listed on the order) an estimated 15-30 minutes before their arrival, and are permitted to wait for up to 15 minutes at the customer residence if the customer cannot be reached. If the delivery team is still unable to reach the customer or gain access to the property with someone present 18 years or older, the delivery is considered a Not-At-Home and will be flagged for reschedule on the next available delivery date. Please note, the next available date may not be the next consecutive day, and may be further delayed by seasonal influxes or holidays. Our delivery team will attempt two confirmed delivery appointments to a customer location, if both attempts are unsuccessful due to customer Not-At-Home then the delivery fee is forfeited by the customer and the merchandise will be made available for customer pick-up at our Memphis warehouse, or at the regional will-call location nearest the customer. (Please see will-call policies and call ahead one hour prior to pick up.) If the customer wishes to attempt a third delivery appointment, Royal will charge either a 20% handling fee, or a new delivery fee (whichever is lesser and therefore in the customer’s favor) and the regular scheduling procedure will ensue, as outlined above.

Delivery Waiver:

If Royal’s delivery team attempts delivery and discovers that any purchased item does not fit into the space requested by the customer, or does not fit through doors, windows or passage ways necessary to move the furniture into the space requested, a delivery waiver will be required if the customer wishes for the delivery to be completed against our team’s recommendation. The waiver states that Royal Furniture is completing the delivery at the customer’s explicit instruction and clears Royal Furniture Company and crew from liability for any damages caused. This includes any perceived damages to home, furniture or other belongings. Royal Furniture is not liable for the inability to deliver furniture due to size or space restrictions in, or leading into the customer’s home. Should the delivery be aborted or refused due to space concerns, the customer can exchange or return the furniture for refund but may be subject to a 20% restocking fee. Delivery fees are nonrefundable.


Merchandise is thoroughly inspected by our warehouse prior to delivery and is released to delivery teams in good condition. Royal Furniture requires that someone 18 years or older is home at the time of delivery, and is authorized to sign for the receipt and good condition of the items purchased. Customers reserve the right to refuse delivery of any item due to damages caused in transit. Damaged furniture refused at time of delivery will not be subjected to a restocking fee, nor additional delivery charge for replacement. Customers also may opt to accept delivery of the damaged furniture until an even exchange can be made by our delivery team. However, damages of any nature should be clearly recorded on the delivery ticket before the crew leaves the premises so that photos can be documented for claim records. Photos and other documentation made by our crew does not imply nor admit fault, but is strictly for review by our claims department. In the rare event that damages are realized after the delivery team’s departure, the damage must be reported to Royal Furniture Customer Care 901-346-1446 or within 3 business days. Royal Furniture is not responsible for any damages reported outside of this time frame and such instances will not be considered for any type of compensation including repair, replacement, refund, discount, reimbursement or settlement.

Back-Ordered Merchandise:

Please see Purchased Merchandise policy above. When merchandise is back-ordered or delayed beyond the customer’s expectation, he or she may elect to cancel the order for a refund, or request store credit for the value of the unfilled order to reselect different merchandise. Any merchandise on the same purchase ticket that has already been received will be subject to our standard return policy. If white-glove delivery is purchased and some of the merchandise is on back-order, Royal Furniture may arrange at their discretion to make a partial delivery of the items that are immediately available. When a partial delivery is made, Royal Furniture will complete a courtesy delivery of the back-ordered items once they become available and the customer will not incur a second delivery charge. In the event that the customer receives a partial delivery but cancels the back-ordered items, the received items are subject to standard return policy and the delivery fee will be nonrefundable. If an order is impacted by back-ordered merchandise and no part of the order is delivered or received, the customer is eligible for a full refund upon cancellation of the complete order. Special Order items are excluded from this policy.

Order Cancellation:

Most standard orders may be cancelled for a full refund within a defined timeframe prior to customer receipt of the merchandise, some exclusions apply. Special Order merchandise is excluded from our standard cancellation policy. Scheduled White-Glove deliveries may be cancelled at least 3 days in advance of the first confirmed appointment. If cancelled within this time frame, the delivery fee is eligible for refund. Delivery fees are nonrefundable once a confirmed delivery has been attempted. If an order is cancelled after the aforementioned time frames, an $199.99 handling fee will be charged. Special orders must be cancelled within 48 hours of purchase in order to be eligible for a full refund. Please call your purchase location to cancel.

Returns & Exchanges:

Royal Furniture may authorize returns or exchanges on eligible merchandise within 3 days of white-glove delivery. Please call your purchase location to inquire about return or exchange within three business days of your delivery. Attempted returns and exchanges exceeding three days of possession will not be authorized. Special Order merchandise is not eligible for return. Additional exclusions apply, see policies for details. Please call customer service for arrangements regarding merchandise return. Royal Furniture will not make in-home appointments for pick up or exchange of will-call merchandise. Exclusions apply. See store for details