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WILL-CALL PICKUP

Free Will-Call Pickup is available on most purchases, with advance notice. Customer must have the pink copy of their Royal Contract or Online Purchase receipt and a valid government identification. Our experienced staff will help load your items and have twine available to secure them. Please note that with free Will-Call pickup, the customer is responsible for any required assembly of the merchandise. Professional Delivery and Setup is available for purchase in select areas.

Will-Call merchandise must be thoroughly inspected by the customer prior to loading into the vehicle. A signature is required by the customer or eligible representative of the customer to complete the will-call pickup and confirms that the merchandise was received to completion and in good condition. Though our staff is available to help with the loading process, it is the customer’s responsibility to properly load and secure will-call merchandise onto their vehicle. Once the merchandise leaves the warehouse, it is in the sole care of the customer or customer’s representative. Royal Furniture is not liable for damages or loss in transit.

Pickup Locations

Memphis-area will-call pickups are available at Royal Furniture Warehouse. Please call at least 1-hour ahead of your arrival.

MEMPHIS TENNESSEE WAREHOUSE
Phone: (901) 346-1446 (option 3)
Address: 3374 Tranquility Drive, Memphis, TN, 38116
Get Directions
Office Hours: Tuesday - Saturday 8:00 a.m. to 5:00 p.m.
Will-Call Hours: Tuesday - Friday 1:00 p.m. to 5:00 p.m.
Saturday 10:00 a.m. to 5:00 p.m.
Closed Sunday and Monday

For our customers outside of the Memphis area, free pickup is available at the following regional locations by appointment:

JACKSON TENNESSEE WILL-CALL
Phone: (731) 660-1460
Address: 2855 US Highway 45 Bypass, Jackson, TN 38305
Get Directions
Will-Call Hours: Tuesday - Saturday 10:00 a.m. to 7:00 p.m.
Sunday & Monday Will-Call pickups not available
NASHVILLE TENNESSEE WILL-CALL
Phone: (651) 750-9051
Address: 1791 Gallatin Pike North, Madison, TN 37115
Get Directions
Will-Call Hours: Tuesday - Saturday 10:00 a.m. to 6:00 p.m.
Sunday & Monday Will-Call pickups not available
BIRMINGHAM ALABAMA WILL-CALL
Phone: (205) 582-2427
Address: 1615 Montgomery Hwy South, Birmingham, AL 35216
Get Directions
Will-Call Hours: Tuesday - Saturday 10:00 a.m. to 7:00 p.m.
Sunday & Monday Will-Call pickups not available

Service and Warranty

Most merchandise is covered by a limited manufacturer warranty. Extended Warranties may also be available for purchase. General Warranty information can be found online. Please see your sales associate for additional details.

Please note:
Should a customer file a warranty claim on merchandise that has been picked up at a Will-Call location, an assessment may be conducted at the customer’s home by a third-party repair company at the warranty department’s discretion. If it is determined that the damage is indeed covered by the manufacturer’s warranty, repairs will be made in accordance with the manufacturer’s warranty guidelines. If the damage is covered under the warranty but is beyond repair and therefore eligible for exchange or reselection, the customer is responsible for transporting the damaged merchandise back to their Will-Call pickup location and obtaining their new merchandise. If the customer would prefer home delivery, Royal Furniture’s Delivery service is available for a fee of $119.99 within our standard service area, and will include delivery and installation of the customer’s replacement merchandise to the exact room of their choosing, as well as removal of the damaged merchandise in the same visit. Customers outside our standard service area may be eligible to purchase delivery service for an increased fee. Please see our Delivery policies for additional information, or contact your sales associate for more details.

Customer Service

For questions regarding your purchase and merchandise availability, please contact your purchase location.
For online purchases please call (901) 346-1446 (option 3) on Tuesday – Saturday 8:00 a.m. to 5:00 p.m.

Scheduling Will-Call Pickup:
Memphis (901) 346-1446 (option 3)
Jackson (731) 660-1460
Nashville (651) 750-9051
Birmingham (205) 582-2427

Customer Service Department
For help with issues regarding your purchase, please call the store location where you made your purchase.
If you need further assistance with your issue, you may contact the Customer Care Department

Phone: (901) 346-1446 (option 7)
Email: customerservice@royalfurniture.com
Hours: Tuesday - Saturday 8:00 a.m. to 5:00 p.m.

In rare cases when parts or hardware are discovered to be missing after leaving the Will-Call pickup location, or prior damages are found to have penetrated the protective packaging of boxed items picked up from Will-Call pickup location, these missing parts or damages must be reported within 3 business days of the pick-up by calling your purchase location or Royal Furniture Will-Call department 901-346-1446 (option 3). The customer is responsible for returning to the pick-up location to exchange the damaged items or obtain the missing parts. Royal Furniture will not make home deliveries to replace, repair or service merchandise nor supply missing or damaged parts for a Will-Call pickup.

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