FURNITURE FINANCING OPTIONS
Royal Furniture offers financing options with approved credit, to fit any budget. Unlike most furniture stores, Royal Furniture offers to carry our own accounts and have teamed up with third-party financing companies to bring you a variety of financing programs to meet your unique needs. It's never been easier to purchase furniture, mattresses and appliances for your home!
ROYAL IN-HOUSE FINANCING
With a Royal line of credit, you can get the furniture you want and work directly with our family-owned company to make easy monthly payments! Why rent when you can own your new furniture and save money? Royal's furniture financing program is more affordable than rent-to-own programs and we document your payments with major credit bureaus to help build your good credit! Depending on your unique needs, employment and credit history, we offer financing terms ranging from 3 to 30 months, including an option for 90 Days Same-as-Cash.
Royal Furniture has been helping families purchase furniture and appliances they love since 1946. We’ve grown over the years to bring our customers convenient locations and a wider selection of quality name brands. To this day, our in-house credit team works on-site at our main office, coordinating payment plans for our customers.
THIRD PARTY FINANCING
In addition to our in-house financing, Royal Furniture has teamed up with other reputable lenders to extend special financing terms for well-qualified buyers, including special interest financing options with approved credit and no down-payment required options. Visit any Royal Furniture location to apply. For accounts opened through third party lenders, please refer to your service agreement for terms & conditions and payment options.
For accounts opened through a third-party lender, please refer to your service agreement for bill pay options.
POLICIES REGARDING ROYAL CREDIT ACCOUNTS
Online Credit Application
This web application is used to apply for Royal Furniture’s Royal Advantage financing program. At this time, Royal Furniture offers credit accounts for residents living in Alabama, Mississippi, Tennessee, Missouri, Kentucky and Arkansas. If you wish to apply for financing through an alternate 3rd party, please apply at one of our locations for assistance. By completing and submitting the above information, you authorize Royal Furniture to verify and gather information about you and to investigate your credit, bank, employment, and income records. Further, Royal Furniture may verify your credit references for purposes of considering your application for credit and, subsequently, in connection with any updates, renewals or future extensions of credit or reviewing or collecting your account. Royal Furniture can make appropriate Fair Credit Reporting Act disclosures. From time, the creditor can share information with affiliated companies. If you do not want this information shared, please notify the creditor in writing at Royal Furniture, P.O. Box 171307, Memphis, TN 38187.
Federal law requires us to obtain, verify, and record information that identifies each person who opens an account, in order to help the government, fight the funding of terrorism and money laundering activities. To process an application, we must have your name, street address, date of birth, and other identifying information. We may ask for identifying documents from you as well. If you have entered a cell phone number or another number that you later convert to a cell phone number, you agree that we may contact you at this number. You also agree to receive calls and messages such as pre-recorded messages, calls and messages from automated dialing systems, or text messages. Normal cell phone charges may apply.
A Royal Furniture representative will contact you if you are approved for credit or if more information is needed to process your application. You will be given a copy of any contract you enter into with Royal Furniture, which will include all applicable terms and conditions. A down Payment may be required.
Delivery Appointments
Please note that purchases on a Royal Credit account may require up to 5 business days for processing before delivery can be scheduled. Appointment requests, even those notated on a purchase ticket, are not guaranteed until the credit application is fully processed. This includes contacting references and confirming proof of income. If you are unsure whether your application is processed and ready for delivery, please contact your sales associate to inquire.
Merchandise Availability
Payment due dates are not dependent on merchandise delivery or availability. All financed merchandise will be subject to the original payment timeline regardless of merchandise availability. Failure to make on-time payments will result in late fees and could negatively impact your credit score.
Individual product units are not assigned to any purchase order until the customer physically takes possession of the merchandise. Royal Furniture does not guarantee availability of purchased merchandise at the customer’s request. In certain circumstances, including but not limited to Layaway orders, Backorders or an order being placed and purchased but delivery or will-call pickup being deferred due to home renovations, relocation, etc., the inventory status of the purchased item or items is subject to change. Royal Furniture may postpone delivery or will-call availability of the item or items until they are back in stock. In the event that the purchased item has become discontinued and Royal Furniture can no longer fulfill the order, Royal Furniture will issue the customer a refund for the missing portion of his or her purchase, or authorize a reselection in the form of store credit for the equal value (purchase price plus sales tax) of the discontinued merchandise. If payments have been made toward the layaway purchase but are not yet complete, the refund or store credit amount will not exceed the amount that has been paid toward the merchandise by the customer.
When merchandise is back-ordered or delayed beyond the customer’s expectation, he or she may elect to cancel the unreceived portion of the order for a refund, or request store credit for the value of the unfilled order to reselect different merchandise. Any merchandise on the same purchase ticket that has already been received will be subject to Royal’s standard return policy. If white-glove delivery is purchased and some of the merchandise is on back-order, Royal Furniture may arrange at its discretion to make a partial delivery of the items that are immediately available. When a partial delivery is made, Royal Furniture will complete a courtesy delivery of the back-ordered items once they become available and the customer will not incur a second delivery charge. In the event that the customer receives a partial delivery but cancels the back-ordered items, the received items are subject to standard return policy and the delivery fee will be non-refundable.
If an order is impacted by back-ordered merchandise and no part of the order is delivered or received, the customer is eligible for a full refund upon cancellation of the complete order.
In specific circumstances, the store manager at the purchase location may authorize to postpone the first payment on the account to accommodate delayed merchandise. Such arrangements must be made prior to first payment due date. Late charges will not be dissolved when such arrangements are requested after the payment due date has already been missed. It is the customer’s sole responsibility to keep track of and meet billing due dates.
For questions regarding your account please contact the collections department toll-free at 901-579-2370.
Late Charges
Royal Furniture Accounts are granted a 15-day grace period of their payment due date. Payments posted after 3PM on the fifteenth day will incur a late charge.
Refunds
For authorized returns meeting the requirements of Royal Furniture’s Return Policy, refund method will be determined at Royal Furniture’s discretion. Most often refunds will be issued to the original form of payment. Purchases made on Royal Furniture in-house credit account which are authorized for return will be eligible to receive refund of the down payment back to the credit or debit card used. For down payments made by cash or check, Royal Furniture may require seven business days for processing. Refund checks may be made available to the customer either in-store or by mail to the customer’s home address at Royal Furniture’s discretion. For financed purchases with no down payment, the financing contract will simply be cancelled. Refunds will only be issued once all associated merchandise is returned in original condition to Royal Furniture’s possession.
Disclaimers
Royal Furniture offers are not valid on prior purchases, clearance, special order or backordered items. Offers may not be combined, substituted, nor exchanged for cash value. Additional exclusions and restrictions may apply. See store for details and availability. Items identified as Leather may include Leather-Match construction which features genuine leather in seating area and arms with skillfully matched vinyl everywhere else. Royal Furniture reserves the right to correct errors made in print regarding price, features, and offer terms.
*Zero-interest financing with approved credit. Equal monthly payments required. See store for financing options, terms and conditions.