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TRACK YOUR WHITE-GLOVE DELIVERY

Track the time window of your delivery by entering your 10 digit home phone number below. Your scheduled stop number, the delivery address, and the items listed on your order will be available to view. Our drivers will call the number listed on the account 15-30 minutes before the estimated delivery arrival. There are times that routes may be changed the day of delivery due to unforeseen events. Check periodically throughout the day to stay updated on the expected time of your delivery.

WHITE-GLOVE DELIVERY INFORMATION

Royal Furniture white-glove deliveries are made Tuesday through Saturday, and normally start between 10:30 and 11:30 a.m. from the Memphis warehouse location. Our white-glove delivery team will expertly assemble your furniture in the room you have prepared and make sure any packaging materials are taken away.

The day before delivery, you will receive an automated phone call to verify your delivery. Please listen to the prompts to confirm your delivery. Please be aware that although you are able to view your delivery information the day before, the routes may change the day of delivery due to unforeseen events.

To prepare for your white-glove delivery

• Ensure that someone 18 years of age or older is home to accept delivery
• Remove obstacles that might hinder our delivery crew
• Clear the room(s) where your new furniture will be placed. Our delivery crew cannot move or remove existing
• If a delivery requires the removal of a door or window, please make necessary arrangements in advance of
• The delivery fee includes hook-up for appliances to an existing gas or water line and installation of air conditioners by our evening technicians. Our delivery team will not be able to install any electronics such as televisions.

To ensure the safety of our drivers, Royal Furniture will determine if they will make deliveries during hazardous weather conditions. Delivery department business hours are Tuesday to Saturday, 8 a.m. to 5 p.m. and can be reached at 901-346-1446, option 2.

ONLINE ORDER DELIVERY INFORMATION

Items ordered from RoyalFurniture.com located in our normal white-glove delivery areas are delivered by Royal's trucks to your house, not shipped, for a fee of $119.99 for local white-glove delivery. Orders that are delivered to towns outside the Memphis delivery area are done so on designated days of the week. Higher delivery fees may apply.

Curbside shipping is available on select items ordered outside our normal delivery area for $119.99. Products are shipped via UPS Ground or common carrier (freight company) depending on the overall size of your order. If your order is shipped via common carrier, you will be contacted one to two days in advance to schedule a Monday through Friday curbside delivery appointment. The customer must have someone present to assist the delivery driver with unloading and to sign for the order. Additional assistance may be needed based on the size of the order. It is the customer’s responsibility to transfer the furniture inside the home. Royal has right to refund money and refuse shipment on goods that Royal feels that they cannot adequately and safely service through a 3rd party shipper.

A minimum 20% restocking fee is imposed on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Item(s) do not qualify for Return if: a) The customer received delivery of an item(s) with a finish, color or texture that is different from what the customer saw at the Royal Furniture website, any website other than Royal Furniture, at a physical furniture store, or recommendations received from a furniture sales representative. Finishes and colors online may not accurately represent the true color or pattern. b) Closeout, Clearance, discontinued, and surplus merchandise may not be returned. c) Bedding and linens are also non-refundable and cannot be exchanged. Unauthorized returns will be returned to the customer freight collect.

Cancellation Policy

Cancel an order prior to delivery or pickup by contacting the delivery office at 901-346-1446. If a delivery is cancelled less than 48 hours before the scheduled day, we reserve the right to charge a $89.99 handling fee.

Warehouse Pick-up

Most of our inventory is in stock and ready for pick-up at our Royal Furniture warehouse located at 3374 Tranquility Drive, Memphis, TN, 38116. The hours are Tuesday through Friday, 1 pm to 5 pm, and Saturday, 10 am through 5 pm. You must have the pink copy of the contract and valid government identification. Our experienced staff will help load your items and have twine available to secure them.

Return Policy

There are times when furniture you see in the store just isn’t right or doesn’t fit your space. At Royal Furniture, we understand this, and we want to make such returns as easy as possible.

If you return your purchase within 3 days of pickup or refuse due to size or color at the time of delivery, we will authorize a reselection for something you prefer or issue a refund. The refund may be subject to a restocking fee of up to 20%.

Royal Furniture does not authorize reselection or refund for:

• Bedding (including pillows and mattress protectors)

• Special Order Merchandise

• Delivery Charges

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