You can cancel an order prior to delivery or pickup by contacting the delivery office at 901 346 1446. If you cancel a delivery less than 48 hours before the scheduled day, we reserve the right to charge a $74.99 handling fee.
Please See Contract.
When your merchandise is available, we will contact you to set up a delivery date. We deliver to specific towns outside of Memphis on designated days of the week. There is a minimum delivery charge of $74.99 for any delivery. If you live outside of a major city serviced by Royal, a higher fee may apply.
We request that you accept delivery of your merchandise within 10 days of its becoming available.
If a scheduling conflict arises, call Royal’s Delivery Department at least 48 hours in advance of your scheduled delivery.
To receive an approximate time for your delivery, please call the delivery office at 901 346 1446 after 10 am on the day of your delivery.
To prepare for the delivery of your merchandise, you need to do the following:
Please See Contract.
For the following warranties to apply you must be the original purchaser and have your sales receipt:
We reserve the right to:
For any warranties to apply you must be the original purchaser. Merchandise moved from original delivery location will void warranties with Royal Furniture. All accounts with Royal must be current to receive service. All warranties are for normal usage. Furniture rated for residential use has a warranty for residential use only. If Royal determines that damage is due to customer abuse, we will refuse service.
To make a service request, contact our Service Department within five working days of the date the problem occurred. Our Service phone number is 901 346 1446. Service business hours are Tuesday – Saturday : 8:00 a.m. – 5:00 p.m.
Clearance merchandise includes:
All sales of clearance merchandise are final with respect to any and all such faults. There are no returns, refunds, or exchanges for any such faults with this merchandise. Royal will not service clearance items.
You must pay for clearance merchandise in full and pick it up within 48 hours.
We do not deliver clearance merchandise.
Why is my bedding warranty void because of a stain?
That is the Manufacturer’s Policy. Serta will not exchange bedding if the bedding is stained. They make no exceptions to this rule.
We strongly recommend that all of our customers purchase pads in order to protect their bedding from stains.
Why am I responsible for damage to merchandise I pick up and take home?
When you chose to pick up your own merchandise instead of letting us deliver it to you, you assume responsibility for that merchandise.
When we deliver, our trained delivery crews know how to inspect the merchandise, assemble the parts, and protect it while we make deliveries. Our delivery associates are responsible for loading the truck correctly and getting it into your house with no damage to the merchandise. In the rare cases where damage occurs, then we are responsible for repairing or replacing the merchandise we delivered.
Will the delivery people take our old furniture or appliances?
We can’t do this.
After we deliver your merchandise, we have more deliveries to make during the day and don’t have room in our truck to take on your old furniture or appliances without disrupting our next deliveries.
Why can’t you tell me a delivery time?
We know you would appreciate an exact time but that is simply not possible. We cannot know what difficulties we will encounter in making our deliveries during the day – traffic jams, customers not being home, doorways being too narrow or stairs too twisty. All of these can cause delays and disrupt the schedule. And, sometimes, we go faster than we thought!
If I have a problem with my appliance or electronic purchase and I purchased the GE Product Protection Plan, what do I do?
Just call the 800 number to report your problem. GE will take over from there. That number is: 800/626-2224.
If I have a problem with my appliance or electronic purchase, what do I do?
If the product is under warranty, contact Customer Service. We will arrange for a technician to take care of the problem. If your item is under manufacturer’s warranty, this will be done at no cost to you.
If the item is no longer in warranty, then Royal will recommend a service technician to take care of the problem, but it will be at the customer’s expense.
If I have a problem with my furniture and I purchased a Master Guard Protection Plan, what do I do if I have a problem?
If a stain or damage does occur, you need to contact a MasterGaurd Customer Service Representative by telephone at 800 922 4273 within five days of the date the stain or damage occurred.
This is very important. You must file the claim within five days of the date the stain or damage occurred.
So that MasterGaurd may assist you as quickly as possible with your claim, be sure to have the following information ready when you report your claim: